Return policy and process

Return Policy

At *Chrono Rogue*, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy:

  1. *Eligibility*: Items must be returned within 30 days of delivery. They must be unused, in new condition, and include the original packaging.
  2. *Non-Returnable Items*: Final sale items, custom items, and gift cards are not eligible for return.
  3. *Return Process*: To initiate a return, please contact our customer service team to obtain a return authorization. Once approved, you will receive instructions on how to send your item back to us.
  4.  *Refunds*: Once we receive your returned item, we will inspect it and process your refund within 3-5 business days. Refunds will be issued to the original form of payment.
  5.  *Shipping Costs*: Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
  6. If you have any questions or need assistance with your return, please contact our customer service team.