Refund and Dispute Policy
Refund and Dispute Policy
*Chrono Rogue* strives to ensure customer satisfaction with every purchase. If you are not satisfied with your order or encounter an issue, please refer to the following policy:
- *Eligibility for Refunds*: - Refunds are available for items returned within 30 days of delivery. - Items must be in new, unused condition, and include the original packaging. - Final sale items, custom items, and gift cards are not eligible for refunds.
- *Refund Process*: - Contact our customer service team to initiate a refund and receive a return authorization. - Once approved, follow the provided instructions to return the item. - After receiving and inspecting the returned item, refunds will be processed within 3-5 business to the original form of payment. - Return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable.
- *Dispute Resolution*: - If you encounter an issue with your order, contact our customer service team as soon as possible. - We will work with you to resolve the issue promptly and fairly. - In cases where a mutual resolution cannot be reached, customers may escalate the dispute through their payment provider.
- *Contact Us*: If you have any questions or need assistance, please reach out to our customer service team.